If one or both volume buttons are not working on iPhone, there is no need to increase or decrease the volume on your device. Below are the steps to fix this issue.
Volume buttons not working on iPhone
The issue of iPhone volume buttons not working or volume not responding when trying to increase or decrease the volume can be caused by both hardware and software issues.
If the issue is software related, you should be able to resolve the issue with the troubleshooting steps provided below.
If the issue is hardware related, you can still control the volume on your device by using the virtual volume up and volume down keys available in the AssistiveTouch menu.
1. Check if iPhone stuck in headphone mode
Press the volume up and volume down buttons on your iPhone and check if the volume indicator appears on the screen of your iPhone.
If the volume indicator shows a headphone icon instead of the speaker icon, your iPhone is stuck in headphone mode. You should be able to fix this problem by following the steps outlined in this guide: Fix: iPhone stuck in headphone mode
2. Activate the Change with buttons option
If the sound doesn’t increase or decrease much when you use the physical volume buttons, the problem is usually because the sound volume is set too low or too high in the iPhone settings.
Go to settings > Sounds (or Sound & Haptics) > Use the slider to adjust the volume to the desired level.
As you drag the slider, you’ll see a pop-up message and hear the iPhone play a tone to indicate the adjusted volume on your device.
3. Remove the iPhone cover
The problem could be caused by the case/cover you use to protect your device interfering with the function of the volume buttons.
If this seems to be the case, remove the iPhone from its case/case and see if you can increase or decrease the volume with the physical volume buttons.
4. Adjust volume with music, video and podcast apps
Most music, video, and podcast apps offer the ability to increase and decrease volume on iPhone without using the physical volume buttons.
For example, when playing music on iPhone, the Music app will show a horizontal slider that you can use to adjust the volume of the track being played.
Similarly, other apps that play podcasts, videos, and music should display a similar horizontal volume slider.
5. Use AssistiveTouch
If the volume buttons are stuck or not working, you can control the volume on your iPhone with virtual volume buttons available in the AssistiveTouch menu.
Go to settings > Accessibility > Touch > AssistiveTouch and move them AssistiveTouch switch to ON Position.
This places an AssistiveTouch button on your iPhone’s screen that provides access to virtual volume up and volume down buttons.
Once the AssistiveTouch menu is available, you can increase or decrease the volume on your iPhone by tapping AssistiveTouch Icon and selection of device Option in the AssistiveTouch menu.
On the next screen you see virtual volume up and volume down Buttons that allow you to increase or decrease the volume of your device.
6. Hard reset iPhone
If the volume buttons don’t get stuck but nothing happens when you press them, the problem may be caused by stuck programs or processes.
Go to settings > General > shut down > Use the slider drive OUT iPhone.
Waiting for 30 seconds > Start anew iPhone and see if the volume buttons work now. If the volume buttons still don’t work, hard resetting your device may help fix this issue.
iPhone hard reset steps may vary a bit depending on the model of your iPhone.
iPhone 6s and below: Press and hold perfomance and home Keys until your device begins with the Apple logo.
iPhone 7, 7Plus: press and hold perfomance and volume down until your iPhone begins with the Apple logo.
iPhone 8, 8Plus: Press and release increase volume Press and release the > button volume down button > then hold down power buttonuntil your device starts with the Apple logo.
iPhoneX: Press and release increase volume Press and release the > button volume down button > press and hold power button (side button) until your device starts with the Apple logo.
7. Use DFU mode
The issue of volume buttons not working on iPhone can also be caused by corrupted or corrupted firmware files. This can be fixed by putting your iPhone in DFU mode.
DFU mode completely erases the data on your iPhone and reinstalls both the operating system and firmware on your device.
For more information and the steps to put iPhone in DFU mode, please refer to this guide: How to Enter DFU Mode on iPhone.