Camera not working on Windows 10

If the built-in laptop camera or the external camera connected to your Windows 10 computer isn’t working, you should be able to fix the problem with the troubleshooting steps given below.

Camera not working on Windows 10

When you connect an external camera to your computer, the Windows 10 operating system can automatically detect and configure the camera to work properly on your computer.

However, both external and built-in laptop cameras on your computer may suddenly stop working due to outdated or corrupted driver software, privacy settings, or hardware issues.

1. Check the camera connection

If you’re using an external camera, make sure the camera is properly connected to your computer. If the connections look fine, unplug the camera from its current USB port and plug it into a different USB port.

Certain cameras are equipped with a physical button to turn the camera on and off. Make sure the switch is in the ON position.

2. Allow apps to access the camera

Make sure apps have permission to access the camera on your computer.

1. Go to settings > privacy > camera > Move the switch under “Allow apps to access the camera” to ON Position.

Allow apps to access the camera on a Windows computer

2. Next, on the same screen, scroll down and enable Required applications (Skype, Zoom, etc.) to access the camera.

Allow Skype access to the camera

3. On the same screen, scroll further down and Allow desktop apps to access your camera.

3. Activate the camera using Device Manager

1. Right click on the beginning press and select device manager.

2. On the Device Manager screen, expand for cameras > Right click on the camera and click on the Activate device option.

Activate the camera on a Windows computer

3. Restart your computer and see if the camera works on your computer now.

4. Update camera drivers

Follow the steps below to update the camera driver software.

1. Right click on the beginning click and click device manager.

2. On the Device Manager screen, expand for cameras (or imaging devices), right-click your camera and click update drivers.

Update the built-in webcam driver

3. On the next screen, click Search automatically for updated driver software option and follow the on-screen instructions to install updated drivers (if available).

4. Reboot your computer and see if you can now use the camera on your computer.

5. Reset the camera app

It’s possible that the error message is caused by a software bug or a bug in the camera app.

1. Go to settings > applications > select Apps & Features in the left pane. In the right pane, scroll down and click camera > Expanded options.

Windows Camera app advanced options

2. On the next screen, scroll down and click Reset to default Button.

Reset the Windows Camera app

3. Click on the pop-up Reset to default again to confirm.

Restart your computer to implement this change.

6. Camera driver rollback

If the issue started appearing after installing updates, try rolling back the camera driver and see if that helps resolve the issue.

1. Right click on the beginning click and click device manager.

2. On the Device Manager screen, expand for cameras (or imaging devices), right-click your camera and click Characteristics.

3. On the properties screen, select the driver tab and click rollback driver Possibility.

Camera driver rollback

If the Rollback driver option isn’t available, it means your computer doesn’t have a previous driver to roll back to.

7. Install updates

Go to settings > Updates & Security > Windows Update > and click Check for updates.

Check for updates option in Windows 10

Install updates (if available).

8. Create new user profile

If the above solutions didn’t help, create a new admin user account and check if the camera works.

If the camera works under New User Profile, the problem is most likely because your user profile is corrupt.

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