Camera grayed out or not working in Microsoft Teams

You can’t make video calls if the camera icon is greyed out in Microsoft Teams. Below are the steps to fix the camera not working issue in Microsoft Teams.

Camera not working in Microsoft Teams

The camera not working, unresponsive or grayed out camera icon issue in Microsoft Teams is known to occur on both laptops with an integrated camera and desktop computers with an external camera.

In most cases, this issue is easily resolved by allowing the Teams app access to the camera, selecting your camera in the Teams app, and updating the camera drivers installed on your computer.

1. Close other programs

Programs like Skype, Zoom and others tend to start automatically with the computer and remain active in the background.

Any of these programs may be busy with the camera or interfering with the proper functioning of Microsoft Teams on your computer.

So make sure you exit these programs > Start anew Teams and see if the camera is working now.

2. Allow apps to access the camera in privacy settings

The most common reason for the camera not working in Microsoft Teams is that camera access for desktop apps is blocked in the privacy settings on your computer.

Go to settings > privacy > select camera in the left pane. Make sure in the right pane Allow apps to access your camera is switched ON.

Allow apps to access the camera option in Windows

On the same screen, scroll down and make sure Allow desktop apps to access your camera option is switched ON.

Allow desktop apps to access the camera

Restart Microsoft Teams and see if the camera is working now.

3. Select your camera in Teams

Sometimes you need to uniquely identify or select your camera in Microsoft Teams. This is generally the case when your computer has multiple cameras (Surface Tablet) and also when your computer is connected to an external webcam.

Open Microsoft Teams > click yours profile icon and select settings in the drop down menu.

Open Microsoft Teams settings

Select on the settings screen Devices in the left pane. In the right pane, manually select yours External Camera.

Select your camera in Microsoft Teams

Note: If you are not using an external camera, make sure Integrated webcam is selected.

4. Allow media access for apps in Microsoft Teams

Open Microsoft Teams settings > select Permissions tab in the left pane. Turn on in the right pane Media (Camera, Microphone, Speakers) Possibility.

Allow media access in Microsoft Teams

This allows apps you add as tabs in Teams to access the camera on your computer.

5. Allow camera through antivirus

Third-party antivirus programs like Bitdefender, Kaspersky and others can also block access to the camera.

open that Anti-virus software > go to privacy > Video and audio protection > turn off Webcam protection.

Note: Actual steps may vary depending on the antivirus program installed on your computer.

6. Activate the camera using Device Manager

Sometimes the problem is because the camera is disabled on the computer for security reasons.

Right click on the beginning press and select device manager.

Open Device Manager

On the Device Manager screen, expand for cameras > Right click on yours camera and select Activate device Possibility.

Activate the camera on a Windows computer

Leave Microsoft teams > Restart the computer and check if the camera is now working in Microsoft Teams.

7. Update camera driver

The problem could be due to the camera drivers being outdated.

Open device manager > Expand the entry for cameras > Right click on yours camera and click update drivers.

Update the built-in webcam driver

On the next screen, click Search automatically for updated driver software option and follow the on-screen instructions to install updated drivers (if available).

Leave Microsoft teams > Restart your computer and check if the camera is working now.

8. Allow camera through web browsing

If you’re using Teams through Chrome or another browser, make sure camera access isn’t blocked in the web browser.

Open Google Chrome > select 3 dots menu icon and click settings in the drop down menu.

Open Chrome settings

Scroll down to Privacy & Security Section > Navigate To page settings > camera > make sure Ask before access (recommended) option is enabled.

Allow camera access in Chrome browser

After that, open Microsoft Teams and select the To allow Option in camera permission prompt.

9. Re-register the camera using Windows PowerShell

In some cases, the issue can be due to the camera not being properly registered as a Windows device.

Right click on the beginning click and click Windows PowerShell (admin).

Open Windows PowerShell as an administrator

In the PowerShell window, copy and paste or type the following command and press Enter key on your computer’s keyboard.

Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Close the PowerShell window and see if the camera is now working in Microsoft Teams.

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